Interviews

Telehealth’s Turn: How Next Generation Capabilities Are Changing Care Delivery – Health Article

John Kravitz, Corporate CIO, Geisinger Health System When it comes to wreaking financial havoc on healthcare organizations, Covid-19 did not — and does not — discriminate. And while many might point to hospitals and practices in hotspots as sustaining the most damage, in reality, every facility that was forced to close its doors or limit procedures has taken a hit. “We planned for the worst,” said John Kravitz, Corporate CIO at Geisinger Health, a large integrated delivery network located in…

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Q&A with CIO Ryan Smith, Part 1: “We Have to Flex Our Muscles and Move Quickly.” – Health Article

Ryan Smith, CIO, Intermountain Healthcare When Ryan Smith first started as a software engineer at Intermountain Healthcare, he probably wouldn’t have guessed he’d come back one day as CIO. But he did aspire to become someone who could “influence the direction of technology,” just as Larry Grandia (the organization’s first CIO) had. And he knew that attaining a leadership role at a “pioneering institution” like the Utah-based health system wasn’t possible without the right experience. And so he went to…

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“We Need Something Transformative”: How the Pandemic Is Propelling IT Forward – Health Article

James Brady, PhD, Interim VP, IT Security & CISO, Fairview Health Services Healthcare organizations have been transitioning to value-based care arrangements, and 2020 was to be a year for information technology to support that shift. Then, COVID-19 turned everything upside down. But responding to the crisis has taught healthcare organizations valuable lessons in how better to use IT to make changes on the fly. In fact, the pandemic is accelerating necessary changes for healthcare organizations, and providers are looking to…

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“We Found Ways to Be Creative”: CIO Keith Perry on St. Jude’s Game-Changing App – Health Article

Keith Perry. SVP & CIO, St. Jude Children’s Research Hospital Amazing things can happen when leaders take the time not just to meet with those on the front lines, but to listen to their concerns and consider their ideas. In fact, it was during one of the regular town hall sessions held by Dr. James Downing, CEO of St. Jude Children’s Research Hospital, that an idea surfaced — one with the potential to transform the experience for families. The concept…

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CIOs Neal Ganguly and Chuck Podesta on Recouping Financial Loss – Health Article

Chuck Podesta, Interim CIO, UConn Health During the past few months, the healthcare industry has experienced a number of firsts, like converting a cafeteria into a triage site, partnering with competitors, or embracing remote work. But for many leaders, the pandemic marked another milestone: it was the first time stakeholders from across the organization realized — and recognized — “the power of IT.” “Everything they needed to do, from setting up tents to setting up telehealth, required IT to turn…

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CIO John Kravitz on IT’s Key Role in Surviving a Crisis – Health Article

John Kravitz, Corporate CIO, Geisinger Health System Given the chance to build a new health system from the ground up, most CIOs would do at least a few things differently. For John Kravitz, CIO at Geisinger Health System, it’s simple: “everything would be in the cloud.” But Geisinger, a regional health system providing care to patients in 45 counties throughout Pennsylvania, is not new. It’s a 103-year-old system with three physical data centers, which means “changing our mindset is going…

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IT Security Leaders on the “Complicated” Conversations Hospital Leaders Need to Have – Health Article

Christopher Frenz, AVP of Information Security, Interfaith Medical Center When healthcare leaders discuss plans to reopen facilities and resume elective procedures, cybersecurity remediation is rarely cited as a top priority. And let’s face it, it wasn’t top of mind when they were scrambling to figure out how configure spaces to accommodate more patients, while simultaneously navigating an unprecedented spike in both telemedicine and telecommuting. But as the dust starts to settle, security has to move up the list, said Art…

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Pause, Pivot, or Push Forward Webinar & Podcast – Health Article

COVID Healthcare Marketing Webinar COVID-19 has changed the healthcare industry quicker in the last two weeks than in the last 50 years. With medical practices temporarily shutting down and elective procedures put on hold, what should healthcare networks and healthcare specialists do with their marketing campaigns‘ strategies? Stewart Gandolf, CEO, Healthcare Success Aaron Clifford, SVP Marketing, Binary Fountain To answer this important question for healthcare marketers, I partnered with Aaron Clifford, Senior Vice President of Marketing, at Binary Fountain for…

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Telehealth Flexibility Must Be Extended – Health Article

Liz Johnson, Vice Chair, CHIME Policy Steering Committee During the Covid-19 pandemic, the industry has seen a significant spike in the use of telehealth services. According to a CHIME survey, the majority (84 percent) of healthcare organizations are conducting more than 50 virtual visits per day, with a third of those scheduling more than 250 per day. For some, including Stanford Children’s Health, have seen 2,000 percent increase. The numbers are undoubtedly high; we know that. But what do healthcare…

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Dr. John Halamka on the Covid-19 Coalition’s Groundbreaking Work – Health Article

John Halamka, MD, MS, President, Mayo Clinic Platform For years, industry leaders have been calling for a higher level of collaboration among the provider and vendor communities, as well as government agencies. The thinking was simple: by pooling the knowledge and resources of key stakeholders, solutions can be developed to help improve care quality and increase efficiency. However, despite the myriad benefits, efforts to band together often fell short, for one reason or another — until Covid-19 came along. Or,…

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Covid-19 “Has Been a Real Challenge.” – Health Article

John Kravitz, Corporate CIO, Geisinger Health System Given the chance to build a new health system from the ground up, most CIOs would do at least a few things differently. For John Kravitz, CIO at Geisinger Health System, it’s simple: “everything would be in the cloud.” But Geisinger, a regional health system providing care to patients in 45 counties throughout Pennsylvania, is not new. It’s a 103-year-old system with three physical data centers, which means “changing our mindset is going…

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Cheryl Rodenfels, Kishore Ravilla & Brad Garlock Talk IT Project Recovery – Health Article

Cheryl Rodenfels, CTO Americas Healthcare, Nutanix As healthcare organizations grapple with the myriad challenges brought on by the Covid-19 pandemic — some successfully and some not as much — a few things have become clear. One of those is the importance of quality data, which Cheryl Rodenfels believes has been a “mixed bag,” despite the critical role it can play in helping to navigate through difficult situations. “Organizations that can produce good analytics are able to manage their businesses more…

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Steven Goriah and Phil Curran Talk Device Security – Health Article

Steven Goriah, VP of IT, CIO & CISO, Westchester Medical Center For the past few years, the leadership team at Westchester Medical Center has worked to create a culture in which “everyone is engaged and aware of the security parameters,” and everyone thinks of security first.” And it seemed the efforts were paying off for the 10-hospital system — until March. When Covid-19 hit, priorities changed for the New York-based system. “We had to focus on doing whatever it took…

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Dr. Adam Glasofer on Making Data “Actionable” – Health Article

Adam Glasofer, MD, Chief Innovation Officer & Associate Medical Director of Informatics, Virtua Health You never know where the next big idea will come from. It’s a talking point often used by leaders seeking to inspire creativity. But at Virtua Health, it’s more than lip service — and not just because the NJ-based organization has its own Center for Innovation. In fact, the idea that resulted in the deployment of intubation boxes to protect both providers and patients during Covid-19…

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[Podcast] How to Adjust Your Creative Strategies In Response to the COVID-19 Pandemic? – Health Article

Home » Blog » Interviews » [Podcast] How to Adjust Your Creative Strategies In Response to the COVID-19 Pandemic? Dana Callow, Executive Creative Director,Healthcare Success COVID-19 has been a life-changing event for us all. It’s the kind of event that has lasting effects on people that we can’t even truly see just yet. We’ve thrust an entire population into a cycle of grief that is ubiquitous but unique to every person. How will the healthcare consumer, patient, and caregivers‘ needs,…

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Talking Medical Device Security with Anahi Santiago & Sri Bharadwaj – Health Article

Anahi Santiago, CISO, ChristianaCare One of the areas hit hardest by the Covid-19 pandemic was data security. As remote work and virtual visits rapidly went from becoming the exception to the rule, it presented myriad challenges, from being able to provide enough devices for users, to being able to protect those devices — and the networks on which they run. For CISOs and other IT and security leaders, it meant having to pivot from being focused on “hardening the outside…

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Pamela McNutt, Craig Richardville Among Top healthsystemCIO Interviews for 2019 – Health Article

Pamela McNutt, SVP & CIO, Methodist Health System In an industry in which “digital” and “innovation” are tossed around constantly — and, some believe, rather haphazardly — it would be safe to assume the most popular posts would focus on those areas. Among healthsystemCIO’s readers, however, that assumption isn’t just unsafe; it’s flat-out wrong. Although topics like artificial intelligence, data analytics, and consumer health are certainly of interest to our audience of CIOs and other leaders, the recurring theme throughout…

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CIO Matthew Gaug on the Importance of Partnering with Vendors – Health Article

Mathew Gaug, VP of IT & CIO, Memorial Hospital and Health Care Center For many people, the key to a successful balance in life is in keeping work and family separate; ensuring the two worlds never collide. Some, however, have a completely different – and perhaps, more realistic – approach. Mathew Gaug, CIO at Memorial Hospital and Health Care Center, views his team as family, often applying the same conflict resolution and communication strategies as he does in his own…

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Health IT Leaders Share Their 2020 Goals – Health Article

Forget New Year’s resolutions. The individuals and organizations that are affecting change in healthcare aren’t doing so by merely pledging to do better. They’re taking steps to improve processes, standardize workflows, enhance security, and nurture talent. As pressure mounts to comply with regulations, engage more effectively with patients, and remain competitive, healthcare IT leaders will have to continue to raise the bar. But it isn’t going to be easy. According to Lee Milligan, MD, CIO and CMIO at Asante, “the…

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Dr. John Halamka’s 5 Critical Health IT Policy Priorities for 2020 – Health Article

John Halamka, MD, MS, President, Mayo Clinic Platform Let’s face it, most healthcare IT leaders don’t have the time or patience to pour through thousands of pages of regulations. And even if they do, it’s extremely difficult to be able to understand and interpret such complex material. Fortunately, it’s a “labor of love” for Dr. John Halamka, who delivered an HIT Policy Update late last month as part of the quarterly series he has hosted for several years. In this…

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[Podcast] Transparent Physician Ratings – Because it is the Right Thing to Do – Health Article

Home » Blog » Interviews » [Podcast] Transparent Physician Ratings – Because it is the Right Thing to Do Dennis Jolley, former Senior Director of Marketing, University of Utah Health Care System I have had the pleasure of interviewing Dennis Jolley, formerly the Senior Director of Marketing for the University of Utah Health Care System, many times. In this podcast, we hone in on the effects of the patient experience on doctor ratings. “Doctor ratings, patient satisfaction and patient experience”…

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Health IT Leaders Reflect on 2019 – Health Article

As the calendar year draws to a close, it’s only natural to reflect on what has — and in some cases, has not — been accomplished, and based on that, to establish goals for next 12 months. Recently, healthsystemCIO reached out to some of the most influential leaders in the industry to learn how their teams fared in terms of goals, and where they were able to exceed expectations. For some, the focus was on optimization after a major implementation,…

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Experts Get Real about Enterprise Imaging – Health Article

Joseph Marion, Principal, Healthcare Integration Strategies To say that healthcare IT and clinical leaders have a lot on their plates is an understatement. Whether it’s an impending merger, an EHR migration, cybersecurity concerns, or pressure to deliver on digital health, plates are piled higher than ever before. The list doesn’t end there. For many organizations, access to imaging at the point of care has become difficult; particularly for those with disparate systems. And while in years’ past it may have…

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CIO William Walders on the Basic Blocking & Tackling of IT – Health Article

William Walders, CIO, Health First There are few things more daunting than dealing with a natural disaster; especially when you’re new to the organization, and the storm headed your way is a category 5 hurricane. It’s the type of news that would send any leader into a panic — unless the individual in question has quite a bit of experience with disasters. Like, say, being in a submarine during a tsunami. Or providing relief after a devastating earthquake. Or, perhaps…

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[Podcast] Genetics and the Future of Patient-Centric Care – Health Article

Home » Blog » Interviews » [Podcast] Genetics and the Future of Patient-Centric Care Mia Nease, former Head of Healthcare and Life Science Partnerships, Arivale I’m excited to share this podcast featuring Mia Nease who, at the time of recording, was Head of Healthcare and Life Science Partnerships at Arivale. She is now the founder and CEO of Multiomic Advisory Services. This is the second podcast in a series of prep for our panel discussion at this year’s EyeforPharma Conference…

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[Podcast] Bridging the Communication Gap Between Doctors and Patients – Health Article

Home » Blog » Interviews » [Podcast] Bridging the Communication Gap Between Doctors and Patients Fasiha Haq, Global Medical Education Advisor, Executive-Level Strategy and Execution, Eli Lilly and Company I recently had the pleasure of speaking with Fasiha Haq, Global Medical Education Advisor at Eli Lilly and Company. This podcast is the fourth in a series of prep for our panel discussion at Eye for Pharma. Lynn Nye, CEO of Medical Minds, co-moderated this podcast with me in advance of…

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[Podcast] Healthcare Marketing and the Patient Experience – Health Article

Home » Blog » Interviews » [Podcast] Healthcare Marketing and the Patient Experience Stewart Gandolf, CEO, Healthcare Success While I have interviewed hundreds of guests on our healthcare marketing podcasts over the years, this time I enjoyed the unique experience of being the interviewee on my own “show.” My friend and colleague Dr. Lynn Nye, CEO of Medical Minds, interviewed me in advance of our panel discussion at this year’s EyeforPharma Conference in Philadelphia titled Patient-Centric Care: Does the Doctor…

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Health IT Leaders Talk Internet of Medical Things Security – Health Article

Mick Murphy, VP & CTO, WellSpan Health Most healthcare IT leaders know that the key in making any type of initiative successful is to strike the right balance of people, process, and technology. If any of these factors are neglected, it can put the entire project — and even the organization — at risk, especially when it comes to security. And more specifically, protecting network-connected devices, something that’s becoming increasingly difficult as the environment becomes more crowded, and more complex.…

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Creating A New Healthcare – Health Article

Zeev Neuwirth, MD, author of Reframing Healthcare: A Roadmap For Creating Disruptive Change I recently had the pleasure of interviewing Dr. Zeev Neuwirth, a physician, author, podcast producer and speaker who’s made a career out of identifying opportunities for innovation in our current healthcare system. I first saw Dr. Neuwirth speak at the 2019 Society for Healthcare Strategy and Market Development (SHSMD) Connections conference in Nashville where he spoke about his new book, Reframing Healthcare—A Roadmap for Creating Disruptive Change,…

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